HR lessons which 'Hindustani Classical music' can teach you....

Very few of you know that I love singing.

However, I don't sing in tune and hence, I am a pathetic singer with very little knowledge in music. Yet I have loads of respect and love for music.

My mother is a very good singer and is once again learning Hindustani classical music from a Chennai based singer after a considerable gap of many years.

I accompanied her in the class as it was a leisure day for me

Today was her intoductory class which was more theory based and it mainly focussed on the fundamentals and history of Hindustani Classical music.

Let me share the following learnings from music which are true HR lessons-

1. Swar Sadhana: Like in any vocation, music also demands a lot of practice and dedication. Sadhana [a Hindi word] means meditation. In order to gain mastery in music, one needs to have a focus which is synonymous with meditation.

2. Steadiness in voice is more important than voice longetivity: This means that the quality of a voice is relatively more important than the duration for which he can hold his breath and strech his voice. Simillarly, it is important for any new recruit to concentrate on the 'quality' of work initially than the 'quantity' of work.

3. Get ready with your resources: The teacher instructed my mom to chant 'Om' thrice along with deep breathing. This helps to increase focus and clear the throat. Simmilarly, a new recuit should know his fundamentals well and get himself prepared for the corporate world.

4. Autonomy: Initially, Hindustani Classical had very rigid rules but with the passage of time, new ideas were implemented and it gained further popularity. Simmilarly, it's important to always evolve and search for ways to make any proffesional refreshingly effective in varied ways.

5. Know the source: It is recommended that while singing the sound extolled should originate from the belly and not the throat. In the same way, HR associates need to know how the employees are talented in their 'natural way' and then the roles must be assigned to match their natural flair for work.

6. Discipline: Last but not least, discipline is important in all persuits.

What is strength????

Today I was watching a very cute movie 'Sorry Bhai' starring Boman Irani and Shabana Azmi among other actors.

In one of the scene, Boman Irani[playing the role of husband] gets into a varbal spat with Shabana Azmi[playing the role of wife]. Then he educates her on 'What is strength????' as he feels that she is conflicted about the idea of 'strength'.

According to Boman 'real stength lies in giving your people freedom and still making sure that you have an influence on them'.

So true!!!! Strength is never about controlling anyone's life!!!!

;-)

Mentor Speaks....

Hi !!!

The influence of mentors in our life is huge. Personally, I have learnt the most from mentors in my life when compared to text books, journals, friends or just anything under the sun.

I have been extremely lucky to find excellent mentors regularly in life. Each of them has influenced me in their own special way.

‘Mentor Speaks’ is a new series of conversation with some of my mentors which I am going to share with my readers.

Today, I will share a scintillating conversation between me and one of my latest mentors ‘Mohan Varghese Cherian’. Mr Cherian is presently the DGM [HR], ONGC. In his present assignment he is heading the ONGC schools and coordinating the functioning of more than 30 educational institutions.

I met Mr M V Cherian in ONGC while doing my summer internship on the topic ‘competency mapping’. His modesty and humbleness were the qualities which attracted me towards him. He also took keen interest on my project and gave me important advice.

All this led to further conversations and now I consider him as one of my special mentors.

Following is the transcript of my conversation with him:

Me: Hi Sir!!! You have approximately 3 decades of professional experience in HR, banking, teaching etc and your educational qualification includes multiple degrees including a Master’s degree in Business Administration from University of Ljubljana Slovenia on UNDP fellowship and Master’s degree in Defence Studies from Madras University. Apart from that you are also licensed by Richard Bandler as a Master Practitioner in NLP and licensed by Edward De Bono in Lateral Thinking & Six Hats thinking. Your resume is so inspiring with all your professional achievements. But I am very keen to know about your childhood and early life that formed the foundation of your personality that makes you such a delightful mentor of many like me?

Cherian Sir: I was born and brought up in Chennai. My parents were working professionals. I did have a brother but he passed away early in his life. I had to spend the rest of my childhood as a single child. Like any other single child I lacked the desired amount of freedom and my parents were over protective. Since I did not have any siblings, I initially found it tough to share my thoughts with someone. Later, I started making lots of friends especially kids. I loved children and I continue to do so. I cultivated some great hobbies like painting and music. Colours and music inspired me and helped me to push my creative boundaries. I learnt mixing of colours from a famous painter called Easwaran. Then my keen interest in music helped me to learn instruments like harmonica and piano. I love listening to music and this has led to a huge collection of music CD’s at my home which ranges from devotional music to hip hop music.
My hobbies always helped me to get close to children as most of them love drawing and music. I believe the friendships I fostered with kids is one of the best relationship I cherish always.
I was also a NCC cadet for 6 years and later did 25 solo jumps as a para trooper. I also hold a commercial pilot license with 480 hours of solo flying on a single and twin engined aircraft. Aero modeling and para gliding were other hobbies I loved.
As a sports person I played cricket, badminton and rifle shooting at interuniversity, state and national levels.

Me: Awesome!!! Tell me more about those solo jumps as a para trooper?
Cherian Sir: It was very exciting. During those few seconds in the air, I felt as if my heart was in the mouth. There used to be a cadet from behind who used to push us because it was very easy for anyone to get deeply absorbed in the bird eye view of the landscape below and forget about the jump. Those solo jumps have taught me a lot in life.

Me: What attracted you towards HR?
Cherian Sir: I was naturally attracted towards people and loved fostering good relationship with them from my childhood. I always had a great faith and belief in human potential. I genuinely wanted to help people and I believe all this helped me to get attracted towards HR. My early professional experience with State Bank of India, Madras Circle was extremely enriching in terms of putting my people skills into real practice. It did help!!!

Me: Tell me more about how you dealt with people related issues in the bank?
Cherian Sir: Let me give you an example. There were frequent conflicts between various clerks and such friction between them had to be stopped. We did a very simple thing. We introduced a ‘weekly pooja’. Money was collected from all to buy the necessary pooja material. After the pooja an employee based on his turn used to make the aarti rounds around the entire workstation and everyone regardless of the personal equation they shared with each other placed their hands on the aarti thaali. Within a few days there was total peace at the workplace. The clear message which was sent was that we were all ‘one’ in front of God. We also made sure that on special occasions like birthdays, weddings etc, cards signed by all were sent to the employee. The employee also gave treat to all of us in a small but very special manner. Sometimes the employee used to cook the entire meal and bring it for us. We used to have the meals all together. All this led to great unity and camaraderie.

Me: What were the initial challenges you faced as a young professional?
Cherian Sir: When I entered the company, most of the other employees had work experience which was more than my age itself. So I had to make sure that I work sincerely, respect everyone and learn as much from them as possible. [Among many of his professional awards, he also won the ‘Chairman ONGC’s Award for best young executive of the year-1993]. Apart from that sometimes I did not have the solution for a few problems the employees used to discuss with me. But I made sure that I recommended them to the right people so that their problems were taken care of.

Me: What is your advice to young HR professionals?
Cherian Sir: Firstly, be as humble as possible because you get the respect which you deserve only when you are humble and people feel more comfortable to discuss their problems with you when you are humble. Secondly, be open minded and always strive to learn more. Be a good observer and a very keen listener. However, the most important thing is to be genuinely concerned about people and to be able to empathize with them.
Try to be a good human being and rest will follow. If you are already a good human being then try to be a better human being.

Me: What tips would you give to today’s generation on having a work-life balance?
Cherian Sir: Try to have perfect harmony at home and invest proper time in both work as well as personal relationship. Never try to be the leader of the family. Consider the entire family as a team and yourself as the team member. Try doing good for everyone in your family with genuine concern. Be a good example infront of your kids and practice what you preach. Give your family members the credit for what they contribute in your life infront of others. Also, make sure you help your family with little things in sincere manner. Help your wife in cooking or help the kids with their home work. Make sure you invest time in vacations, movies, shopping etc.

Me: Tell me about your experience of meeting people like Edward De Bono & Richard Bandler?
Cherian Sir: I was extremely humbled. It was so amazing to meet people with such great understanding and depth of knowledge. They have such magnetic personality that you have to notice them. You are just left speechless.
It was delightfully surprising when Richard Bandler told us how a mere voice modulation can do wonders in a conversation. Then, it was really fantastic to notice how Edward De Bono can mould one’s thinking pattern.

Me: Please share your thoughts on heading the ONGC schools and your message to parents & teachers on how to treat school kids?
Cherian Sir: I am extremely excited about my present assignment as I love children. My message to the parents and teachers is that never compare any kid with others. They are very special in their own ways and have huge potential. Secondly, do not keep them on constant & tremendous pressure to perform well only academically. The focus has to be to create a well rounded personality. Most importantly, treat them with great affection and be a great example to them.

Me: It was great speaking to you Sir. Thank you so much.
Cherian Sir: Saikat!! Never say thank you as it puts a full stop in a relationship. Just say that you had a good time.

Me: Sure Sir!!! I had a fantastic learning experience.

A few retrospective questions!!!!

I helped one of my friend with his summer internship project by suggesting him a few questions for his questionnaire. His project topic is 'Business decisions for external customers'.

The questions are as follows:

1. Are all your business decisions taken by giving due consideration to external customers?

2. During the economic slowdown, has the customer centricity of your organisation remained the same as it was earlier or has it changed [decreased or increased]?

3. Are the employees from lower cadres given adequate oppurtunity to express their views while making business decisions?

4. Do you spend more resources on planning for business strategies or in execution of those business strategies?

5. How frequently do you make strategic decisions for your external customers?

6. Does the Human Resource dept take participation in business strategies for external customers?

7. Are you aware of the difference between customer satisfaction, customer delight and customer ecstacy?

8. Do you have a back office for addressing customer related issues?

9. Are the employees educated on consumer behavior and market ethics?

10. How much importance would u give on a scale of 1-5[1 being worst and 5 being best] for the effectivesness of your business decisions on external customer in terms of rate of returns?