Yesterday; I was a part of a gathering which was addressed by G S Ramesh; Former Senior Vice-President,Human Resource,Hyundai Motors (India) Ltd at Madras Management Association.
His speech was simple yet power packed with a very pragmatic perspective.I would share a few words of wisdom which I learnt about Human Resource from him and I am sure that my readers will struggle to find them in any book :-)
* HR- Honesty in Relationships
* Smile- He opened the speech on a very candid and informal manner which brought smiles on all our faces.After noticing our smiles; he thanked us and said that 'Bringing smile and sustaining that smile on the internal customer's face is the biggest role of an HR'
*Be sensitive- Whenever we get the hurt ; the first word which comes from our mouth is 'Maa/Mom/Mother' . The responsibility of HR according to him is to play the role of that 'Mother'. Which means the HR professional has to be approachable and must sensitize with the needs of the internal customers.
He further categorised sensitivity into:
1) Environment Sensitive- One needs to recognise and realise that the environment around him is a great source of learning and he must embrace this learning with open heart.
2) People Sensitive- He told us to follow the 3 C's- Care, Concern and Cure. I believe the 3 C's captures the essence of people sensitivity.
3) Process Sensitive- A HR professional needs to understand the process very well so that he can realise what his internal customer goes through.
It's highly important to understand the deep complexities and intricacies associated with the process of which his internal customer's are an integral part.
4) Business Sensitivity- HR professionals always needs to keep in his mind that HR is a business partner.
* Conscious keeper of people and Custodian of rules
* HR should market themselves well
* Think BIG and also Act BIG
* Good HR professionals are in demand because there is an ever increasing need to retain top performing employees
* HR is the Brahma, Vishnu and Mahesh[Creator,Keeper & Destroyer] of an organisation.
* Theory X- Right sizing, lay offs etc
* Theory Y - Soft skills, culture etc
* HR team needs to establish the right chemistry with the employees and other departments which means falling in love with oneself and others through:
*Mutual respect
* Win-Win situation
*Remove your shoes, walk on the grass and feel the ground- Face the reality.Accept that you are a part of it and you can bring about a change.
*Eye is the window to one's personality
* Face criticism with the right attitude- Don't make your heart heavy and filter the feelings properly.
* Principles like JIT[Jus In Time] and DRIFT [Do it Right In the First Time] are of utmost importance for every HR proffesional.
* In order to bring smile on other's faces; you should have a smile on your face.
* Keep yourself happy and approachable
* Realign the thoughts and have a postive attitude towards your proffesion and life.
These above mentioned points holds the essence of his simple yet power packed lecture which lasted for 45 minutes approximately.
I look forward to many more such sessions which has the capacity to make the audience ask for more!!!!!!!!!
-Saikat Saha
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